Skip to main content
All CollectionsPublishing
How to Accept Custom Meta (Facebook/Instagram) Audiences Shared by OnSpot
How to Accept Custom Meta (Facebook/Instagram) Audiences Shared by OnSpot

Facebook Publishing, Data IO for Meta/Facebook/Instagram, Meta/Facebook/Instagram Publishing, Accepting Shared Audience,

Alyssa Paschke avatar
Written by Alyssa Paschke
Updated over 7 months ago

Getting Started

This process details how to accept custom audiences published by OnSpot and shared to your Meta Ads Manager Account.

Note that you must have an executed Data-Only Insertion Order with OnSpot prior to receiving the audience, and have accepted the Meta custom audience Terms and Conditions (T&Cs) on both your Business Manager and Ads Manager Account before proceeding. If you need assistance accepting the T&Cs, please reach out to your OnSpot Sales and/or Support team contact.

If your organization has a Master Service Agreement (MSA) with OnSpot and you have user accounts in the platform, please follow these steps for publishing to Meta instead.

Confirm Audience Share with OnSpot Sales & Support

Once the audience(s) have been shared with you, you should receive an email from our Sales & Support teams.

Navigate to Audience Library in Meta

This can be accessed in a couple of different ways.

From Meta Business Suite:

Click on "All Tools" on the bottom of the left-hand menu and then scroll down to "Audiences"

From Meta Ads Manager

Click on "All Tools" at the top of the left-hand menu and then select "Audiences"

Accept Shared Audience Responsibilities

Once you've navigated to the audiences page, you will see a "locked" audience at the top of the list with an "Accept Responsibilities" button. Click "Accept Responsibilities."

You will then be taken to a popup screen. Click "I Accept" on the Shared audience responsibilities & agreement."

You should then see a "Partnership request accepted" message.

Now, you are ready to use this audience in an ad campaign on Meta/Facebook/Instagram.

Troubleshooting Tips

You do not see any audiences in your library.

Confirm an administrator of your team has accepted the Meta Custom Audience Terms and Conditions (T&Cs).

  1. Accept custom audience terms for the Meta Business Account

    1. Copy and paste the below URL into notepad or other text editor application: https://facebook.com/ads/manage/customaudiences/tos/?business_id={ENTERACCOUNTID}

      *Replace {ENTERACCOUNTID} with your business account id (removing the brackets) and enter the edited URL into a web browser. Follow the on-screen prompts to accept the terms.

  2. Accept custom audience terms for a single Meta Ad account.

    1. Copy and paste the below URL into notepad or other text editor applicaiton: https://www.facebook.com/ads/manage/customaudiences/tos/?act={ENTERACCOUNTID}

      *Replace {ENTERACCOUNTID} with your ad account id (removing the brackets) and enter the edited URL into a web browser. Follow the on-screen prompts to accept the terms.

You do not see the blue "Accept Responsibilities" button next to the shared audience.

It is likely that this is a newer Meta Ads Manager account and you are not yet able to use custom audiences. You may see this message:

Run a small amount of media spend using Meta's built-in targeting for several weeks. This should lift the restriction.

Did this answer your question?